Engineer Factory · Support
Help with Engineer Factory
The quickest way to an answer - and how to reach us when you are stuck.
Find it yourself
Frequently asked questions
Answers about the DAW, AI Mixing and AI Mastering, the licence and your account.
Frequently asked questionsAccount & licence
Your plan and status, your devices, your orders - and cancelling a subscription.
Account & licenceDownload
The current installer for Windows is on the DAW page and in your account.
DownloadSystem requirements
Windows 10 or 11 (64-bit), an audio device via WASAPI or DirectSound, and internet for sign-in and licence checks.
System requirementsCancel contracts
Cancel a running subscription in a few clicks, effective at the end of the paid period.
Cancel contracts
Write to us
Support is by e-mail. Describe your issue as precisely as you can - the list below helps.
What to include in your message
With these details we can help you without having to ask first:
- The version of Engineer Factory you have installed
- Your Windows version (Windows 10 or 11)
- Your audio device and the audio mode you selected
- The steps that lead to the problem - and what you expected instead
- For licence questions: the e-mail address of your account
Never send us your password. We will never ask for it.