Engineer Factory · Support
Help with Engineer Factory
The quickest way to an answer - and how to reach us when you are stuck.
Find it yourself
Frequently asked questions
Answers about the DAW, AI Mixing and AI Mastering, your access and your account.
Frequently asked questionsAccount & access
Your access and status, your cloud storage, your devices, your orders - and cancelling.
Account & accessDownload
You find the desktop DAW for Windows and macOS on the DAW page and in your account. In the browser you start with “Open the DAW in your browser”.
DownloadSystem requirements
Desktop DAW: Windows 10 or 11 (64-bit) or macOS 11 or newer, plus an audio device (WASAPI or DirectSound on Windows, Core Audio on the Mac). In the browser: a current Google Chrome on a computer. Plus internet for signing in.
System requirementsCancel contracts
End monthly or yearly in a few clicks, effective at the end of the paid period.
Cancel contracts
Write to us
Support is by e-mail. Describe your issue as precisely as you can - the list below helps.
What to include in your message
With these details we can help you without having to ask first:
- The version of Engineer Factory you installed - or that you work in the browser
- Your operating system and its version (Windows or macOS) or your browser
- Your audio device and the audio mode you chose
- The steps that lead to the problem - and what you expected instead
- For questions about your access: the e-mail address of your account
Never send us your password. We will never ask for it.